- FREE shipping on all domestic orders.
- Please allow 1-3 business days for your orders of stocked items to be processed. Once your orders have been processed, please allow another 5-7 business days for the orders to be delivered.
- Since some of our merchandise ships from our overseas fulfillment center, please allow 12-25 business days for the delivery of those items. Product descriptions will always state if an item is being shipped from overseas. If multiple items from our overseas fulfillment center are ordered, they may all ship separately.
- All custom made orders require 14-21 business days to make. Once ready, please allow another 12-25 business days for them to be delivered.
- Some of our merchandise is posted for pre-sale prior to its arrival in our warehouse. In these cases, the shipping time frames are stated in the description.
- Please note that if you have purchased multiple items, some items may arrive separately.
- International shipping rates vary depending on the shipping destination.
- International shipments usually arrive within 18-35 business days from the ordered date, excluding holidays.
- Express shipping is not available for international shipments.
- Please note that the order total will be displayed in U.S. dollars during the checkout process. The amount charged in U.S. currency will reflect the same day exchange rates at checkout to maintain utmost currency conversion accuracy.
- Your business is very important to us. We are family owned and operated. We're dedicated and work very hard to make your experience a great one. We understand that our shipping takes a bit longer on imported and custom orders, but once you see it you will know it's worth the wait! Our customers are the heart of what we do!!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Bows and Buckles Children’s Boutique , 127 Holbrook Drive, Huntsville AL 35806, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Bows and Buckles Children’s Boutique , 127 Holbrook Drive, Huntsville AL 35806, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.